Service Manager - Agricultural Equipment
- Location:
- Sioux Center, Iowa, USA
- Job Type:
- Full-Time
- Pay:
- $85,000
Vision
"Producir soluciones superiores de transporte y conduccion para generaciones."
Mision
A traves de soluciones de transporte y conduccion excepcionalmente innovadoras, servimos a la comunidad global. Guiados por nuestro mandato cristiano, priorizamos el bienestar del personal, los clientes y los proveedores.
Overview
As a Service Manager for Walinga USA, you will play a pivotal role in ensuring our customers receive top-notch service and support for their agricultural equipment. You will be responsible for overseeing the daily operations of the service department, ensuring efficient scheduling, high-quality repairs, and superior customer satisfaction. This role involves managing service personnel, coordinating with parts and sales teams, and maintaining compliance with company standards and safety protocols. If you have a passion for agriculture and a knack for managing service departments, this is the perfect opportunity for you!
Responsibilities
- Oversee all service department operations, ensuring timely, high-quality maintenance and repairs.
- Supervise, train, and support service technicians and administrative staff.
- Schedule and prioritize service work to maximize efficiency and customer satisfaction.
- Communicate with customers to provide estimates, updates, and resolve issues promptly and professionally.
- Monitor department performance metrics, including productivity, turnaround times, and warranty claims.
- Coordinate with parts, sales, and operations teams to ensure smooth workflow and clear communication.
- Oversee inventory and material management for the service department, ensuring parts availability, accuracy, and cost control.
- Work closely with the parts department to forecast demand, manage reorder levels, and minimize downtime due to shortages.
- Maintain accurate service records, invoices, and warranty documentation.Ensure all work complies with safety standards, manufacturer guidelines, and company policies.
- Develop and implement strategies to improve service efficiency and profitability.
- Manage departmental budgets, control costs, and monitor inventory levels
- Foster a positive, team-oriented work environment focused on quality and customer care.
Qualifications
- Associate or Bachelor’s degree in Business, Agriculture, Mechanical, or related field (preferred)
- Previous leadership or supervisory experience required.
- Experience in agricultural, heavy equipment, or industrial service environments strongly preferred.
- 3–5+ years of experience in service operations, maintenance management, or a related technical field.
- Strong leadership, communication, and customer service skills.
- Ability to manage, train, and motivate a team of technicians.
- Proficient in scheduling, workflow management, and service reporting systems.
- Solid mechanical and technical understanding of equipment and repair processes.Strong problem-solving and decision-making abilities under pressure.
- Excellent organizational and time-management skills.
- Working knowledge of safety standards, warranty processes, and compliance requirements.
- Basic proficiency with Microsoft Office and service management software (e.g., CDK, DealerTrack, etc.).
- Willingness to work extended hours or weekends during peak seasons.
- Commitment to maintaining high standards of service quality and integrity.
Benefits
- 401(k) matching
- Dental insurance
- Employee assistance program
- Health insurance
- Health savings account
- Paid time off
- Referral program
- Vision insurance
License/Certification
- Valid driver’s license and clean driving record.
Work Location
- Sioux Center, IA 51250